📦 Delivery, Exchange & Return Policy

At CHOYCE, we want your shopping experience to be smooth and worry-free. Below are our simple delivery, exchange and return guidelines.

🚚 Delivery Policy

Free Shipping in India – All domestic orders are shipped free of cost.
Dispatch & Timelines – Prepaid orders are dispatched as soon as possible. Most orders ship the next working day. Orders placed on weekends/holidays are shipped on the next business day. Delivery usually takes 10–12 business days.
Order Cancellation Before Delivery – If you decide not to accept a prepaid order, please inform us over a call before delivery is attempted. If no prior intimation is given and the package is refused, forward and reverse courier charges will be deducted and only a voucher will be issued (no refund).
Courier Communication – Our courier partners will send you SMS/WhatsApp/calls regarding your delivery. Please respond to these to avoid delays. If calls are missed and the package returns to us (RTO), a charge of 3 times the courier cost will apply.
Address Errors – Please ensure your shipping details are correct. If the courier cannot deliver due to an incorrect/incomplete address, reshipping costs will be borne by the customer.
Delays – Delivery timelines are estimates. Delays may occur due to courier issues, weather, strikes, or festivals.

We do ship internationally. Standard charges are ₹1900 for a single suit. For multiple pieces, our team will share the best possible rates from trusted partners like DHL, FedEx, or Aramex.
Duties & Taxes – Any customs duties, VAT, or import charges are to be paid by the customer directly.
Delivery times vary depending on the country and customs clearance.

You can request an exchange within 48 hours of delivery by contacting our customer care team.
Exchange is available even if you simply don’t like the design.
Reverse courier charges are to be borne by the customer.
Products must be unused, unstitched, unwashed, without stains or perfume, and returned with original tags and packaging.
Not eligible for exchange: stitched/customized suits, altered items, sale/discounted products, and accessories.

Returns must be requested within 48 hours of receiving the product. Please email us at care@choyce.in or call +91-7838311124 (Mon–Sat, 10 AM–6 PM IST).
All returns require prior intimation. Returns sent without informing us will not be accepted.
The return shipping cost is borne by the customer.
Once the product is received and passes quality check, you will receive either:
- 100% value voucher for your next purchase, OR
- 95% refund to your bank account (within 7–10 working days).
Shipping charges (forward and reverse) are non-refundable.
Not eligible for returns: stitched/customized suits, altered items, sale/discounted products, and accessories.

Please keep an unboxing video when opening your parcel. This helps us resolve any issues regarding damage or shortage quickly.
Refunds/exchanges are processed only after the product is received back in good condition.
For smooth delivery, always keep your phone reachable to attend courier calls.